Document and Information Transfer

In any project transfer of correspondence, the correspondence between the owner and the engineering office or the contractor is of paramount importance. Speed and accuracy of response from the right person is crucial for customer satisfaction. The movement of documents among the parties is extremely important for each since, as already remarked, all three parties are simultaneously customer and client. The following figures present typical examples of docu­ment movement. Figure (5.10) shows an example of the movement of correspondence within one of the companies that generates ISO specifications.

Movement of documents must be integrated.