External Auditing

External auditing is done by a team from the contractor or the ser­vice provider. A company that takes the ISO should also be a com­pany whose products and safety can be trusted. But, in reality, in some countries, such a list is nowhere to be had, while companies in other countries have the ISO but do not apply any of the system for quality assurance, as most of the companies are focused on qual­ity control rather than on quality assurance or even on developing a quality manual.

Therefore, in major projects, the owner may consider forming a team from his own company’s quality department to conduct

external audits for other engineering or contracting services providers.

First, the contractor or other service provider delivers his qual­ity manual for review by the quality team. They visit the site with a company representative to show their system in action and to inspect it. The process is as follows:

• the Supplier’s site is visited and a complete inspection performed;

• the Supervisor gives the visiting team an exact des­cription of how their Q. C. system works;

• the contractor supplies examples of Q. C. documentation;

• the inspection team may ask to re-check a previously inspected batch;

• test equipment is checked for regular maintenance; and

• rejected or unacceptable products are clearly marked and segregated to avoid any chance of their accidental inclusion with acceptable products.

Three possible outcomes may ensue following this visit:

1. Acceptable to be registered in company bidder list

If the evaluation has shown that the supplier has a satis­factory Quality Management System (QMS), there are no deficiencies and the supplier is able to give an assurance of quality.

Table 8.2 Design check list

Item

Questions

Yes/No

Remarks

1

Do they have a system to assure the client presents his or her needs clearly?

2

Are the client requirements clear to all the design members?

3

What is the international standard and specification they use?

4

Are these standards available in their office?

5

Are the drawings and documents sent by the client registered?

Table 8.2 (cont.) Design check list

Item

Questions

Yes/No

Remarks

6

Do they have a document management system?

7

Do they define the name of the discipline lead?

8

Are the activities clear to them?

9

How can they select the new engineers?

10

Do the drawings have a number?

11

Are there strong numbering systems to the drawings?

12

Do they prepare a list of the drawings?

13

Are they updating this list?

14

What is the checking system in calculation?

15

What is the checking system in the drawings?

16

Are the employees familiar with CAD?

17

Do they have a backup system to the documents and drawings?

18

Do they have antivirus?

19

Do they use a sub engineering office?

20

What is the method and criteria for the selection?

21

Is there a good relation between the design team and the supervision team on site?

22

Are they experienced with the technical inquiry?

Table 8.3 Construction checklist

Item

Questions

Yes/No

Remarks

1

Is there a quality control procedure?

1

2

IS the QC procedure understood by all members and how?

2

3

Does the QC match with the task?

3

4

What is the way to assure with the tests?

4

Table 8.3 (cont.) Construction checklist

Item

Questions

Yes/No

Remarks

5

Is there equipment to do the test calibrated?

5

6

How they do the test piping, concrete, welding, and what is the confidence for this test?

6

7

Is a third party used for the test?

7

8

What are the criteria for choosing the third party?

8

9

Do they use a sub contractor?

9

10

What are the criteria for choosing these sub contractors?

10

11

Do they regularly maintain their equipment?

11

12

Do they have a certificate for the cranes and wire?

12

13

Is there a team on site that knows if the project is time or cost driven?

13

14

Does their team know the project objective and target?

14

15

Do they control the documents and drawings on site?

15

16

Do they have a document management system?

16

Also, in this case the supplier may have proven that they are up to satisfactory standards.

2. Weak Quality System

If the team finds several significant weaknesses in the sup­plied s system, the supplier will have to take steps to over­come these failures and improve their QMS.

The supplier can ask for another evaluation to confirm that their quality is approved. To enhance their company and employee work will take time, so it is not preferred to register the company but to give it a period to change.

3. Unacceptable Quality System

In this case the team found that the supplier will have to make radical changes to improve their overall QMS.

Note that in this case the actions from the supplier to reach the target to satisfy Q. M.S. will take not less than one year, so avoid dealing with this supplier.

ISO 9000 provides a check list that is essential and impor­tant for the auditing team. The following is the check list for every phase of the project. In the design phase there is a sample for what will be asked from the engineering com­pany. For the construction phase, this check list is tailored to be a sample when auditing a contractor company.

From the above, and indeed as stated in ISO 9001 section 4.18, it is clearly important that all project employees possess appropri­ate technical skills as well as a QMS. Training may be required to increase these skills levels to the standard required.